Informations sur l'entreprise
Nom de l'entreprise : Chengmai Kuai Xiaozan Trading Co., Ltd.
Représentant légal : Tang Hong
Téléphone : +86 18239196561
E-mail : service@mail.zedlomin.com
Date de création : 2026-04-04
Code de crédit social unifié : 91460000MAKB3C6B0P
Adresse de l'entreprise : Chambre 1102, 6e étage, Guanyong Phoenix City, à 1,5 km au nord du premier périphérique sud, zone de développement de Laocheng, ville de Laocheng, comté de Chengmai, province de Hainan
We are committed to providing every customer with high-quality and efficient department store service. Your satisfaction is our top priority. Whether you have a question, need information, or wish to make a suggestion, please feel free to contact us at any time. Below are our detailed contact methods and service commitments.
Contact Methods
| Method | Details |
|---|---|
| Live Chat | Via the chat window on our website |
| service@mail.zedlomin.com | |
| Phone | +86 18239196561 |
| Address | Chambre 1102, 6e étage, Guanyong Phoenix City, à 1,5 km au nord du premier périphérique sud, zone de développement de Laocheng, ville de Laocheng, comté de Chengmai, province de Hainan |
| Service Hours | Monday to Friday: 9:00 AM – 6:00 PM (Live Chat & Email Support) Saturday to Sunday: 10:00 AM – 4:00 PM (Limited Email Support Only) |
Response Commitments
- Live Chat : We will respond as quickly as possible during service hours. During peak times, please be patient or leave a message via email.
- Phone Support : Available only during Monday–Friday service hours. If the line is busy, please call back later or send an email; we will return your call on the next business day.
- Email Inquiries (Weekdays) : We commit to replying within 24 hours (business days).
- Email Inquiries (Weekends & Holidays) : On Saturdays and Sundays from 10:00 AM – 4:00 PM, we offer limited email support. Emails sent during this window will be handled promptly if possible; otherwise, they will be prioritized on the next business day. Emails received on public holidays will be answered on the first business day after the holiday.
- Urgent Matters (e.g., order issues, delivery delays): We recommend contacting us by phone or live chat during weekday hours for faster assistance.
Scope of Customer Service
Our department store customer service covers:
- Product information (materials, sizes, usage, etc.)
- Order tracking and modifications
- Delivery and logistics issues
- Return, exchange, and refund requests (please have your order number and supporting documents ready)
- Usage advice and after-sales support
- Complaints and suggestions
Practical Tips
- For faster and more accurate processing, please include your order number and contact details in your email or message.
- Every customer opinion is taken seriously and helps us improve our service. Thank you for your trust!
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